Full Project – IMPACT OF ELECTRONIC COMMUNICATION ON EFFICIENCY OF AN ORGANIZATION (A CASE STUDY OF ZENITH BANK PLC)

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TABLE OF CONTENTS

Tattle page i

Approval page ii

Dedication iii

Acknowledgements iv

Abstract v

Table of contents.

CHAPTER ONE

1.1 Introduction 1

1.2 Statement of the problem 3

1.3 Research Questions 3

1.4 The need for the study 4

1.5 The significance of the study 4

1.6 Delimitation 5

1.7 Limitation 5

CHAPTER TWO

REVIEW OF RELATED LITERATURE

2.1 Electronic Transaction in the Nigerian Banking Industries 6

2.2 The Benefits of Electronic Communication to the Bank

2.3 An efficient Electronic communication should possess the

Following main characteristics 10

2.4 problems Identified

2.5 The Environmental Impact of Electronic communication 12

2.6 What are the Advantages and Disadvantage of

Electronic Communication? 15

Electronic tool used to facilitate communication in an

Organization 18

2.8 Effectiveness of Electronic communication 20

2.9 The Implementation of Electronic communication Network 23

2.10 Electronic communication in Business Today. 24

2.11 communication Network or manage Global operation

(Global Business) 25

2.12 Prerequisite for a successful Electronic communication Network 26

CHAPTER THREE

METHODS AND PROCEDURE OF DATA COLLECTION

3.0 Introductions 28

3.1 Development of the questionnaire 29

3.2 Instrument used 29

3.3 Population of study 29

3.4 Sampling 29

3.5 Distribution and collection of Questionnaire 30

3.6 Methods of data Analysis 30

CHAPTER FOUR

PRESETATION AND DATA ANALYSIS 31

CHAPTER FIVE

SUMMARY, CONCLUSION AND RECOMMNDATIONS

5.1 Summary 45

5.2 Recommendations 46

5.3 Conclusions 47

References

CHAPTER ONE

1.1 INTRODUCTION

An organization is a group of people working together to achieve a common goal and communication is a vital part of that process. Indeed, communication must occur before a common goal could even be established. And a group of people must interact, that’s, they must communicate their needs, thought, plans, expertise and soon. Obey (2003) stated that

communication is the means by which information is shared, activities are coordinated, and decision making is coordinated understand how communication works in business and how to communicate competently in an organization will help one to participate more efficiently in every aspect of business.

Business has become truly global and the electronic age has made instantaneous communication possible the ability to keep up with these changes and to understand them defines our success as business professionals but communication is also much more than just the spoke or written word it is the process through which are exchange in formation with the world around us, we use communication skill in every aspect of our lives at work with family and friends even with our selves.

Business depends on communication. Lecher (2000) emphasizes that

People must communicate to plan products hire, train and motivate workers coordinate manufacturing and delivery persuade customers to buy, and bill them for sale. Indeed, for many business and none. Profit and government organization, the product is information or service rather than something tangible,

Information and service are created and delivered by communication

In every organization, communication is the way people get their point across and get work done. Communication takes many form face to face or telephone conversation informed meeting e-mail message, letters, memos and reports All of these methods are form of verbal communication, or communication that used word, Non-verbal communication does not use word pictures, computer graphic and company Lagos are non-verbal for the purpose of this research work emphasis will be laid on electronic communication, such as electronic mail voice mail, video conferencing bill board, fax and other computer wares.

STATEMENT OF THE PROBLEM

This research work will take a article look at the effects of electronic communication on the efficiency of an organization as part of the over all communication cannot afford to cationic we are a wired world.

RESEACH QUESTIONS

This research would attempt to provide answers to the following questions

What is generally referred to as electronic communication?
Why should an organization make use of electronic communication
To what extent has electronic communication been able to facilitate the effectiveness of a business?
What kind of electronic communication devices are required in commercial organization?
What are the constraints or challenges being faced in utility electronic communication?
Can an organization afford not to deploy electronic communication for its operation?
What are the likely consequence of not include electronic communication as part of the media used by a commercial organization?

1.4 THE SIGNIFICANCE OF THE STUDY

The whole concept of commercial organization is built around the process of communication. Without some form of communication, an organization will permanently be in a state confusion. This project is significant in the sense that it is geared toward investigating how electronic communication as part of the overall communication media of an organization can galvanize the enterprise towards efficiency.

THE NEED FOR THE STUDY.

There is no doubt that Information and communication Technology has transformed the way business is transacted world wide this type of project this become a necessity as it is poised to distill current literature on electronic communication and there by contribute to the frontiers of knowledge in the very important domain. It is also timely as most commercial organization which are yet to be wired with the world would appreciate why the world not wait for them.

1.6 DELIMITATION

The study would be limited to the import of electronic communication on the efficiency at an organization there would be no attempt, whatsoever, to go beyond this scope.

LIMITATION

Conducting a research and writing a project is usually disables by contain constraints Inadequate of time as a result of other commitments is one, back of the financial resource is another also the dearth of textbooks in this area and the likely uncooperative attitude of respondents are others. However, ever y effort. Has been made to ensure that all there do not impact negatively on an in adept study.

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